First question to ask if they have verification errors...

1.  Did they get to the verification screen via a email link or via information in their Member Packet?

2.  Have them refresh the screen and try again.

3. Ask what code it's giving them.

4. If not one of the codes listed below, then ask for Member ID, Birthdate, Last 4 of SSN and email they are using and send that over via the form.

Verification Screen Error Codes

During verification, the user may get a error message that states:

    “Sorry, this information does not match any user accounts in our system.  Please try again. [Failure Code: 3]”

Here are the codes, and some what to say to the customer should they get one.


[Failure Code: 1]

Say this or Copy and Paste it:

    It seems like it doesn’t like the birth date you entered.  Please make sure you have it in the YYYY-MM-DD format.

or

    It seems like it doesn’t like the birth date you entered, can you please verify you entered it correctly? 

    *If there are an Allied National Member and this still doesn’t work, have them contact Allied Customer Support to make sure Allied has their Birthdate correct.  Allied Customer Support Number: 800-825-7531


[Failure Code: 2]

Say this or Copy and Paste it:

    It looks like there is an error with either your birth date, ID Number, or Social Security number, can you check those again?


[Failure Code: 3]

Say this or Copy and Paste it:

    It looks like there may be a problem with some of the information, let me get your information so I can pass it along to my next level of support.


[Failure Code: 4]

Say this or Copy and Paste it:

    It looks like there is an error with either your birth date, ID Number, or Social Security number, can you check those again?


[Failure Code: 5]

Say this or Copy and Paste it:

    It looks like there is an error with either your birth date, ID Number, or Social Security number, can you check those again?