Frequently Asked Questions

Screening & Review

Biometric Screening

What's a Biometric Screening?

During a 10-minute appointment at the onsite biometric screening event, one of our certified phlebotomists will take your measurements (height, weight, waist circumference, etc.) and facilitate a 21-lipid panel blood draw.  Results will be sent to a lab for processing and will be available in your Benovate platform Personal Health Desktop within approximately 10 days. 

How long should I fast?

In preparation for the screening, please do not eat or drink anything except water for 9 hours before the test.

Who sees my results and data?

HIPAA laws protect all information that is gathered during this process. While an aggregate report is shared with your employer, never under any circumstances will your individual information be shared with anyone without your consent.

Why is my employer asking me to participate?

By gathering this information and making it available to you we help you identify any health risks before they become acute or chronic health problems. Results will be made available through your Benovate Connect platform and will help customize your experience.

 

Medical Review

What’s a Medical Review?

Medical Reviews give you the chance to review your biometric screening and health assessment results over the phone with a medical practitioner. This will give you the “now what” once you’ve gotten your results.

 

Sign Up

How do I sign up for a Biometric Screening or Medical Review?

Most groups facilitate sign up through the Personal Health Desktop, which is available in the Benovate platform menu. Once in the Personal Health Desktop, click Health Counts at the top, select your groups event, click Sign Up for the date & location desired, select your desired time and click Sign Up.

Click for a step-by-step guide

How do I change my time?

Follow the sign-up directions to click Unregister, then Sign Up for the time you’d like to change your appointment time to.

 

Health Assessment

What’s a Health Assessment?

When combined with Biometric Screening data, Benovate’s online Health Assessment allows you to dive a little deeper into your current health status and establish a baseline for maintaining or improving.

How does the Benovate Living HRA work?

The Benovate Living HRA helps identify health risks based on health information as well as answers to questions about finances, growth and relationships.  Branching logic is used to determine follow up questions depending on previous answers, so you aren't answering questions that are irrelevant to your situation.  

Why didn’t I have to answer anything when I tried to take my HRA?

Once you hit "Begin HRA", the platform will do a scan to see if there are any questions to be answered.  If you are up-to-date, you will see the progress bar move along as it scans each of the topic sections to see if there's anything you need to answer.  If you've already answered certain questions in the platform, then they may count towards the HRA, making your "all-at-once" experience shorter or automatically skipping you to the end.

How often will the HRA need to be taken?

Since life changes, you may see some questions pop up again now and then to check in and modify content as needed. All questions have different frequencies depending on the type of question. Some you may see annually, others more or less frequently.  This allows the platform to gain more information when needed, while avoiding asking irrelevant questions when it’s not.

What happens with my answers?

Based on your answers, you may be identified with a risk. This may be an immediate risk or diagnosis that you know about, but it may also be a future risk, meaning if you continue with current habits it may result in a disease or condition in the longer term.  You can find your tagged risks in your profile.  The activity and content cards you see in the platform will adjust based on your answers so your resources and experience is unique to you. Some questions will have a 1:1 relationship with the types of cards you see, other times a combination of answers will result in you seeing particular cards.

 

Privacy

Who sees my results and data?

HIPAA laws protect all information that is gathered during this process. While an aggregate report is shared with your employer, never under any circumstances will your individual information be shared with anyone without your consent.

Will this impact my insurance rates?

No - HIPAA laws protect all information that is gathered during this process. A compiled, group report will be shared with your employer, but individual data will not be shared with anyone without your consent.