Name *
Name
*Only if Allied Customer, and not resolved.
Birthdate
Birthdate
*if not resolved
*If GFPS, don't ask! If resolved don't ask.
Phone
Phone
Please explain what type of issue they were having or any additional comments that may help solve this.
Did you try? *
Did you check the FAQ? *
 

Allied Customer Support: 800-825-7531

member.alliednational.com

First question to ask if they have verification errors...

1.  Did they get to the verification screen via a email link or via information in their Member Packet?

2.  Have them refresh the screen and try again.

3. Ask what code it's giving them.

4. If not one of the codes listed below, then ask for Member ID, Birthdate, Last 4 of SSN and email they are using and send that over via the form.

Verification Screen Error Codes

Code 1 - It seems like it doesn’t like the birth date you entered.  Please make sure you have it in the YYYY-MM-DD format.

Code 2 - It looks like there is an error with either your birth date, ID Number, or Social Security number, can you check those again?

Code 3 - It looks like there may be a problem with some of the information, let me get your information so I can pass it along to my next level of support.

Code 4 - It looks like there is an error with either your birth date, ID Number, or Social Security number, can you check those again?

Code 5- It looks like there is an error with either your birth date, ID Number, or Social Security number, can you check those again?


"Failed Log In Error"

  1. Please ask if they came into our Platform via the Email Invitation, or via information in their member packet that directed them to member.alliednational.com.

    1. Email Invitation - Make a note and go to question 2

    2. Member Packet - Make a note and go to question 2.

  2. Please refresh your page and let’s try again.

    1. Yes - Great

    2. No - Go to question 3

  3. Let’s try with your secondary email.

    1. Yes - Great

    2. No - Go to Question 4

  4. Let’s try clicking on the “Forgot Password” link and enter in your email.

    1. Pulls up security question - Email was good, they most likely had the wrong password and can follow the steps to reset.

    2. Gives an “Invalid Email” error - That means they are most likely not registered

      1. If an Allied customer, have them go to member.alliednational.com and click on the “Register” button and go through the process again.